Privacy Policy

Personal Information:

• Name, email address, phone number when you contact us
• Property address and ownership details for service clients
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information:

• IP address, browser type, device information
• Pages visited, time spent on site, referring URLs
• Cookies and similar tracking technologies (see Cookie Policy)

We use collected information to:

• Provide and improve property management services
• Respond to inquiries and provide customer support
• Send service updates, newsletters, and promotional materials (with your consent)
• Analyze website usage and optimize user experience
• Comply with legal obligations and prevent fraud

For users in the European Economic Area (EEA), we process personal data based on:

• Consent: When you opt-in to marketing communications
• Contract: To provide services you've requested
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

We do not sell your personal information. We may share data with:

• Service Providers: CoHost Pro (technology infrastructure), payment processors, communication platforms
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, sale, or acquisition

Your data may be transferred to and processed in Mexico and the United States. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission.

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Opt-out of direct marketing or processing based on legitimate interests
• Withdraw Consent: Revoke consent at any time (without affecting prior processing)

To exercise these rights, contact us at privacy@olahabitat.com.

We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Client data is retained for 7 years after service termination for tax and accounting purposes.

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no internet transmission is 100% secure.

We use cookies to enhance your browsing experience. See our Cookie Policy for details. You can manage cookie preferences through our consent banner or browser settings.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of changes.

For privacy questions or to exercise your rights:

Email: privacy@olahabitat.com
Mail: Ola Habitat, Tulum, Quintana Roo, México
WhatsApp: +52 984 143 5379

If you are in the EEA and have concerns about our data practices, you may lodge a complaint with your local data protection authority.